MXC Mexico University Tours

mexunitours

RULES AND GENERAL POLICIES (FAQ's)

Last Edited Feb 04, 2025

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Essential Requirements

• All participants must be 18 years of age or older

• All participants must carry a valid, government-issued photo ID

• Photo ID may be recorded for security purposes

 

Booking and Payment

1. Reservations

   • No reservation exists without a confirmation number

   • Private tours require a minimum of four tickets at regular prices (maximum group size: ten)

   • Each additional person beyond four pays a regular ticket price

   • Verify private tour availability before booking

2. Payment Options

   • Accepted cards: MasterCard, Visa, American Express, Diners' Club, Discover, and JCB

   • Prices are charged as published and converted to your card's local currency

   • Prices for walking tours are fixed, prices for day experiences may be adjusted depending on group size

   • Cash accepted in ($) Mexican Pesos, MXN, only; US Dollars, USD, not accepted

   • Country-specific tariffs or surcharges apply for guests from affected nations

   • Tours cannot proceed without immediate payment of assigned extra costs

   • Guests must disclose their nationality

3. Cancellation Policy

   • Full refund minus 20% processing fee for cancellations 7+ days before tour

   • No refunds within 7 days of experience

   • Rescheduling available with 3+ days' notice

   • Use booking confirmation portal for cancellations/rescheduling, no calls or text

   • All times in Mexican Central Time (GMT-6) and counted from the original date of booking

4. Custom Events​

   • Special events or tours require a minimum of two months' advance notice, when requested at a different time than scheduled.

   • Private tours require a minimum of four tickets at regular prices, with a maximum group size of ten. Each additional person beyond four pays a regular ticket price.

   • Contact us to verify the private tour’s date and time availability before booking.

   • We cater for groups of all sizes, from private tours to large events.

 

Tour Operations

1. Meeting Points and Timing

   • Arrive 15 minutes before scheduled start time

   • Tours begin precisely on schedule without exception

   • For walking tours: gather at the exact street address provided, on sidewalk by curb

   • Do not use brand names for directions; use provided street address only

   • No late arrivals or joining tours in progress

   • We don’t search for missing participants or make room calls

   • Please remain attentive to your booking APP / TEXT as we may be coming from our previous experience

   • Please contact us in advance of experience if you need directions or assistance

2. Transportation and Pick-Up

   • Pick-up service available for pre-arranged day tours within select Mexico City boroughs:

     • Cuauhtemoc, Hidalgo, Juarez, Coyoacan, Obregon, Carranza, and Cuajimalpa

   • Be at the main entrance curb before scheduled pick-up time

   • No refunds for no-shows or addresses outside service area

   • Allow at least one hour between any activities due to traffic, use traffic apps

3. Tour Experience

   • Expect introduction-into-context chat before tour

   • Coffee break service provided before walking tours

   • Water provided on day trips

   • No outside food, drinks, or liquids permitted

   • Premium operator specializing in small groups

   • Exclusive access and curated experiences

   • No tourist traps or commission-based stops

   • Relaxed pace with adequate time at locations

   • Service tips not required but encouraged

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Health and Safety

1. Health Requirements

   • Arrive in good health

   • Vaccination recommended for participants and hosts

   • Only when required by the authorities:

     • Face masks covering the nose and mouth

     • Guests without face masks cannot join tour

     • Personal hand sanitizer required

     • Physical distancing maintained

     • No physical contact between hosts and guests

2. Insurance Coverage

   • Limited coverage through resellers (Tripadvisor, Viator, Airbnb, GetYourGuide)

   • Land vehicles fully insured for physical damage

   • All activities, including culinary experiences, are at participant's own risk

3. Emergency Procedures

   • For immediate emergencies: Call 911

   • Then notify via WhatsApp (text only): +525513552122

   • Follow-up email: mexuniversity@gmail.com

   • Response time up to 24 hours

   • Calls made only to numbers beginning with +52 or +1 in restricted circumstances

4. Earthquake Alert Protocol

   • Follow host's instructions immediately and unconditionally

   • No running, screaming, or pushing

   • Hosts have extensive emergency training

   • One-minute warning to seek shelter at secure open-air meeting point

   • Above four stories: stay put, seek shelter near heavy furniture

   • Alert systems include cell phones, vehicles, loudspeakers, and institutional systems

5. Food and Beverage Policy​

   • While food and water are safe, we recommend caution with unfamiliar foods.

   • Non-Mexican guests should exercise moderation with local cuisine and spirits.

   • Provided food and beverages cannot be exchanged or taken away.

   • No takeout containers are provided for leftover food or drinks.

   • We do not cater to special diets.

   • We take no allergy precautions in food preparation.

   • All food and beverage consumption are at participants' own risk.

   • The service provider is released from liability related to provided food and drinks.

 

Our Hosts

1. Staff and ID's

   • All of our staff are properly trained as hosts

   • All of our staff are properly trained in Mexican History

   • All of our hosts are carrying a Mexico University Tours ID

   • All of our operators are properly licensed and are carrying a Mexico University Tours ID

   • You may request to see their Mexico University Tours ID for the sole purpose of identification

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Accessibility and Accommodation

1. Physical Requirements

   • Tours include extensive walks, primarily outdoors

   • Limited restroom facilities along routes

   • Historical sites up to 2,000 years old may present challenges

   • Limited accommodation for mobility, visual, or hearing needs

   • Caretakers of disabled guests may join free

   • Contact mexuniversity@gmail.com for specific requirements

2. Service Animals

   • Only certified service/support animals permitted with documentation

   • Mexican certification or apostilled foreign certification required

   • Documentation must be in Spanish or translated by a certified specialist

   • Complies with Article 34 of Mexico City's Law on Animals

 

Tour Content and Special Considerations

1. Content Advisory

   • May include mature, sexually explicit, or historically factual content

   • Alcoholic drinks tasting may be included

   • Possible elements:

     • Enclosed/high-speed elevators

     • Heights up to 220 feet

     • Hot air balloons/floating vessels

     • Hour-long enclosed vehicle rides

     • Dark exhibits

     • Animal encounters

     • Historic and allegedly haunted locations

   • No accommodation or refunds for inability to complete activities

   • Content protected under Mexican Constitution Article 7 and US Bill of Rights

2. Weather and External Factors

   • Tours operate in all weather conditions

   • Indoor alternatives available during rain when possible

   • Come prepared for all weather conditions

   • No rain checks or refunds

   • Alternative routes prepared for unexpected closures

   • Daily peaceful demonstrations may occur as we operate in the most visited and sensitive areas of the nation’s capital

   • Use common sense while navigating around and avoiding these events on your way to our experience

   • We do not cancel our experiences as they are fully designed to avoid these events

   • No refunds for demonstration-related changes as they are not considered as force majeure

3. Photography Guidelines

   • Photography allowed except in designated areas

   • No flash photography

   • No extended filming or lighting

   • No tripods

   • Drones prohibited

4. Language and Terminology

   • One language per tour, matching reservation page

   • Guides proficient in designated tour language

   • Local terms and UNESCO/UN-recognized standards used

   • Mexican Spanish address format: Street Name before Number

 

Dress Code and Prohibited Items

1. Dress Requirements

   • Caps, sunglasses, and sunscreen for daytime tours

   • Closed-toe shoes required

   • Revealing clothing discouraged

   • Avoid expensive jewelry and valuable items

2. Prohibited Items

   • No vehicles (bicycles, skateboards, scooters, skates, drones)

   • No smoking or vaping in enclosed spaces

   • No outside food, drinks, or liquids

   • No illegal products of any kind

   • No pets of any kind, except service animals. See Service Animals

   • No weapons of any kind

 

Additional Information

• Privacy Notice: mexunitours.com/privacy

• Cookie Policy: mexunitours.com/cookies

• Right to modify rules without notice based on legislative changes, internal policies, diplomatic relations, or service requirements