Rules and FAQ's​

We are a premium tour operator in Mexico specializing in small group experiences with exclusive access and curated paths. Our tours are designed for luxury, privacy, and specialty topics.

 

Essential Rules

 

Guest Requirements

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- Maximum 10 guests per public experience

- All participants must be 18 or older

- Tours include extensive walking, mostly in sun

- Limited restroom stops

- No liquids allowed inside venues

- Must be willing to dispose of containers before entering venues

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Timing and Punctuality

- Arrive 15 minutes before the stated start time
- Tours start exactly on time with no exceptions
- We cannot wait for late arrivals or make room calls
- Tours cannot be joined in progress
- Call ahead if you anticipate delays, but note we cannot take calls during tours

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Weather Policy

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- Tours operate in all weather conditions

- Indoor alternatives available during rain when possible

- Alternative routes prepared for unexpected street/venue closures

- Come prepared for weather conditions

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Meeting Points

- Meet directly at the door marked with the specific address number
- All meeting points are on the sidewalk by the curb, never inside
- Locations are near well-known monuments
- Use GPS or call in advance for directions

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Getting to the Meeting Point

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- We have chosen the clearest-marked and safest ones for each experience, but always use caution.

- Walking directions may not always reflect real-world conditions.

- Use common sense and avoid large gatherings.

 

Pick-Up Service

- Available only for day tours, day trips, and transfers with pre-provided addresses
- Service limited to specific Mexico City boroughs: Cuauhtémoc, Hidalgo, Juárez, Coyoacán, Obregón, Carranza, and Cuajimalpa
- Pick-up occurs at the main entrance curb

 

Prohibited Items

- No outside food or drinks
- No vehicles (bicycles, skateboards, scooters, skates)
- No wheelchairs (due to venue restrictions)
- Ecobici rentals must be dropped off before tour

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Age Restrictions

- No participants under 18 years old
- Government-issued photo ID required
- Strict enforcement for alcohol-tasting and LGBTQ+ experiences

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Frequently Asked Questions

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Can I bring service animals or pets?

Service and support animals are allowed with proper documentation:
- Mexican certification OR
- Foreign documentation that is apostilled and officially translated to Spanish
- We comply with Article 34 of Mexico City's Animal Law
- Regular pets are not permitted nor allowed

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What happens if there's an emergency involving health or property?

1. Call 911 immediately
2. Contact us at +525513552122 for follow-up assistance

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What's your cancellation policy?

- Full refund minus 20% processing fee if cancelled 7+ days in advance
- Rescheduling available 3+ days in advance
- No refunds within 7 days of experience
- Do not call, use booking confirmation buttons for cancellations/rescheduling

- All times are counted from the original booking date
- All times are Mexican Central Time (GMT-6)

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How can I contact you?

- Phone: TEXT ONLY WHATSAPP +525513552122

- Please note we might not answer during assignments 
- Email: mexuniversity@gmail.com
- Note: International calling charges may apply
- We only return calls to numbers starting with +52 or +1

 

What about insurance?

- Limited coverage through resellers (Tripadvisor, Viator, Airbnb)
- Land vehicles are fully insured for physical damage
- All other activities are at participant's own risk

 

What language will the tour be in?

- Tours conducted in one language only
- Language matches the reservation page language
- English title = English tour
- Spanish title = Spanish tour

 

How much time should I allow for transportation?

- Allow minimum 1 hour between activities
- Use traffic apps for current conditions
- Mexico City traffic can be unpredictable

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Is the food and water safe?

- Yes, both food and water are safe
- Exercise caution with unfamiliar foods
- Moderation recommended with local cuisine and spirits

 

What's your approach to tourist sites?

- We avoid tourist traps
- No commission-based shopping stops
- Relaxed pace with adequate time at each location

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Can I book multiple experiences in one day?

- Ensure no time overlaps
- Allow minimum 1 hour between experiences
- Use traffic apps to plan transfers